Emmanuel House is an inclusive organisation, over the past 40 years we have worked with people who have a wide range of mental health and additional issues.

These include but are not limited to offering support to those who have experienced domestic or sexual violence, substance misuse, alcohol dependency, relationship breakdown or people who have come into contact with the criminal justice system.

The Wellbeing Support Team works with homeless people who have mental health support needs alongside a number of other support needs, often referred to as ‘multiple needs’. The team’s approach is based on meeting people, building trust, and working in a person-centred way that supports people to access services and make changes in their lives at their own pace. The team consists of three workers and is managed by the Head of Operations at Emmanuel House.

What we provide:

  • We support people to access a range of health and wellbeing services and support agencies – GPs, drug and alcohol services, statutory mental health services and social inclusion activities.
  • We work with individuals who have fallen out of mainstream provision to re-engage with those services.
  • We are a constant and consistent point of contact for the individual and external agencies that have lost contact with them.
  • We proactively build packages of appropriate support around each person according to individual need and work to reduce any associated risks with their housing situation to help them maintain tenancies.

The team:

Maria – Manager
Karen, Lynsey and Simeon – Multiple Needs Workers

Who we help:

People who are homeless or living in unsuitable accommodation often feel that they have little control over their lives and may have a reluctance and fear of accessing and sustaining contact with the services that can assist them in a return to stability and independence. The Wellbeing Support Team (WBST) supports people to access a range of health and wellbeing services and support agencies (e.g. GPs, drug and alcohol services, statutory mental health services, social inclusion activities). In particular we work with individuals who have fallen out of mainstream provision to re-engage with those services and we are a constant and consistent point of contact for the individual and external agencies that have lost contact with them.

“I’m feeling supported, I’m no longer homeless and my health is being looked after due to the support they give me. I have someone to trust, to talk to. My life is so much better. The support my worker has given me I believe has helped save my life.”

– Beneficiary

“Before I used the services offered to me, I never achieved anything positive. I got put in touch with my worker and I’m on a methadone programme. She makes sure I don’t miss appointments and helps with any problem I have – mental or physical. If I was unable to access the Wellbeing Support Team, I’d lose my sanity and my prescription would be stopped. I’d probably be back on the street.”

– Beneficiary

The WBST is pro-active in building packages of appropriate support around each person according to individual need and work to reduce any associated risks with their housing situation to help them maintain tenancies.

The data:

New Referrals to the Wellbeing Support Team
Jan 2020 – March 2021: 52
Referred from: Hostels, GPs, self referrals, Homeless Health Team, supported accommodation

Support during the Covid-19 pandemic:

Throughout the Covid-19 pandemic the work of the team has continued. This has been a lifeline for the beneficiaries who, from beginning of the first lockdown, were scared and who lost any support networks that they had. The team immediately provided effective and practical support to those in greatest need including; arranging food parcels, liaising with GPs and pharmacies around prescriptions, arranging viewings for accommodation and liaising with landlords.

For the past three years, the service has been funded through the National Lottery Community Fund’s Reaching Communities Programme. For more information on the success of the Wellbeing Support Team’s Womanuel Project, click here.

“For someone who is in crisis, it is vital that we support them to access services to do with financial hardship, health issues, homelessness, drug and alcohol problems or trauma, but many of my clients often face barriers when trying to access these services. My role is the missing link between these services and those who need help.”

Simeon, Multiple Needs Worker