Recent outcomes of our outreach work at Emmanuel House

It’s important that we keep you up to date with the work we are doing to support those who are homeless, rough sleeping, in crisis, or at risk of homelessness.

Emmanuel House is often the first step of recovery out of homelessness for many people in Nottingham, who can do so by accessing one of three different types of service; our drop-in service, the Nottingham Night Shelter and our outreach team.

These case studies show the hard work that our outreach team does every single day to support its clients. It’s made up of the Wellbeing Support Team, Rough Sleeping Navigators, mental health support and a BAME Tenancy and Outreach Support Worker.


Tim* had been having profound suicidal thoughts. A member of our Wellbeing Support Team linked him with a specialist suicide prevention agency.

We spoke to the hostel he was living in and moved him into more appropriate accommodation, which was nearer to his family. He is now living in a small shared house in a different area.

We have weekly contact with him and his anxiety levels have significantly reduced.


A member of our Wellbeing Support Team discovered that Ali* was living in a shed after a relationship breakdown. They went out and found him and contacted the Street Outreach Team, who helped to secure temporary accommodation at our night shelter, which is currently operating in a local hotel.

We now meet with Ali twice a week to provide emotional support for his relationship breakdown. He is currently looking for employment.


Our BAME Tenancy and Outreach Support Worker has been working to prevent a family with three children from becoming homeless. Their private landlord was threatening eviction, which would result in the children losing their education and stability in school.

We got in touch with The Law Centre and coordinated with other agencies to ensure the family could remain in the same house. We are still offering them support and stability and we’re looking for other agencies that work with homeless families that might be able to help.


When we first met Megan*, she was rough sleeping and sofa surfing. She wanted to get support for her mental health, so our Wellbeing Support Worker worked alongside a specialist mental health nurse. We also worked with Housing Aid to get Megan into a hostel.

Her children had been taken into care and she was frightened of statutory services. We worked on court reports to enable Megan to have contact with her child, who she hadn’t seen for 10 years. A few weeks ago they had their first supervised visit. It had a huge positive impact on her mental health.

We’re still in contact with Megan and continue to support her. She is now living in a shared house and is bidding for her own property.