Emmanuel House’s Access Team

Our work at Emmanuel House allows us to support those who are most vulnerable at their most vulnerable times. It is very satisfying and fulfilling. Knowing we can make a difference, however small, makes the work very worth while.

The team:

Paylor – Centre Manager
Gary – Senior Support Worker
Kevin – Benefits Specialis
Kelly – Tenancy Support Worker & Team Leader
Agnes – Polish-speaking Support Worker

What we provide:

  • Emotional support
  • Hot meals & drinks
  • Warm showers
  • Clean clothes, toiletries, sleeping bags & tents
  • Haircuts with a professional barber
  • Nottingham City Care’s Homeless Health Team clinic
  • Benefits advice & support with claims
  • Support arranging & attending appointments
  • Care of address
  • Mobile phone charge

Morning services:

Emmanuel House Support Centre is open for showers, clothing and one-to-one appointments for housing, benefits, tenancy and general support. Call 0115 950 7140 to book an appointment.


Afternoon food provision:

On weekday afternoons, we provide hot meals for people who are homeless, rough sleeping, have no recourse to public funds or are in crisis.

Meals are served on Monday, Tuesday, Thursday and Friday 12:30pm – 1:15pm.


Opening times:

Monday: 09:30 – 12:45
Tuesday: 09:30 – 12:45
Wednesday: closed
Thursday: 09:30 – 12:45
Friday: 09:30 – 12:45
Saturday: closed
Sunday: closed

Please note we are still open for you to drop off your donations in the afternoons and on Wednesdays.

“Without the access service our clients’ mental and physical health could be impacted as they may not be able to arrange and attend GP or hospital appointments without support. This may be due to lack of confidence or other barriers, including language barriers.”

Kevin, Benefits Specialist

“If the support from Emmanuel House was not available, many vulnerable people would have no support network. There is a high possibility of benefit sanctions as clients do not always have access to the internet – or the knowledge and confidence to be able to use it independently. These sanctions could then lead to losing housing benefits and therefore homelessness.”

Paylor, Centre Manager