How have our roles changed since the outbreak of Coronavirus?
This is an extremely complex situation and we are trying to navigate the stressful processes under additional pressure. For our team of support workers, it is still business as usual, they are just being presented with more challenges.
Emmanuel House staff profile: Lynsey, member of the Wellbeing Support Team
has found it challenging not being able to see people face to face, but she has
been impressed with how her clients have adapted to communicating by phone,
text, email and WhatsApp. It has proved harder to offer emotional support and
reassurance remotely, but many clients have commented that they have been glad
to receive a text and have been thankful for conversations over the phone, so
they don’t feel as alone.
Our support team has
been there to listen to frustrations about not being able to see family and
friends and how not being around other people is having a negative impact on
their mental health. They have also been able to encourage clients to continue
with some therapeutic activities at home by letting them now what is out there.
The Streetwise Opera
every day on Facebook has proved very popular! We’ve also been able to direct
clients to websites, if they can get online, such as MIND and Imara, which offers
specific advice, as well as exercises such as calming and grounding techniques
to help with anxiety. Where people aren’t able to access the internet, we have
been able to talk clients through some of the exercises on the phone.