Staff Q&A: Head of Operations

During this uncertain time, the services offered by Emmanuel House Support Centre are more important than ever. We spoke to our team to find out how Coronoavirus has impacted their clients and the work they do with them. Below, our Head of Operations explains how the outreach teams have responded to the pandemic.

Job Title: Head of Operations

What my job involves on a daily basis during the crisis: I manage Emmanuel House’s outreach services. Outreach services consist of the Wellbeing Support Team, a  Personal navigator for Opportunity and Change, and a Navigator who works specifically with people who are rough sleeping.

What’s the biggest challenge I’ve faced: How to manage a team remotely and having to very quickly learn new technology which allows us to remain connected and supportive of each other.

What’s the best success I’ve had with the team: Any success is purely down to the group of people that I manage. Each and everyone of them have been outstanding during this pandemic . They have risen to the challenge of supporting people remotely. They make daily/weekly welfare checks to ensure that individuals hear the voice of another person and have some consistent and pro-active support. These welfare checks have resulted in dealing with mental health crises, domestic violence situations, liaison with GPs, arrangements for food parcels for the most vulnerable and  successfully applying to trust funds for essential items.

The challenging work our team is carrying out is only possibly due to the fantastic support shown by our community. Please donate to our Coronavirus Appeal to help us to continue to support the city’s most vulnerable people.