Between 1st Oct 2022 and 31st Dec 2022, 262 individual beneficiaries visited the Support Centre 1117 times. This is an increase of 55% compared to the previous quarter.


- We served 533 meals.
- We provided 90 hot showers.
- Our volunteer barber provided 60 haircuts.
- Beneficiaries participated in activity sessions such as the Grassroots Vocal Choir 120 times.
- The Access Team conducted 77 different appointments, supporting people with benefits, health, homelessness, housing and benefits related issues.

Positive outcomes for people who are homeless
Across the organisation, we achieved a total of 153 positive outcomes for our beneficiaries. Our outreach and access teams have been working hard to support the people that use our services and this data is taken from staff members in our Winter Shelter, Independent Living Service, Wellbeing Support Team, the Rough Sleeping Navigators in our Single Support Service and our Culturally Specific Support Service.
- We supported 40 people into supported accommodation, such as hostels.
- We supported 8 people into private-rented or registered social landlord tenancies.
- We supported 10 people into emergency accommodation, such as a hotel.
- 2 people were supported to a place of safety.
- We supported 61 people in our Winter Shelter.
- 1 person returned to an area of the country where they could be accommodated.
- 2 people returned to another country where they could be accommodated.
- 16 people have their full benefits in place.
- 2 people have obtained residency status.
- 2 people were helped to obtain identity documents.
- 3 people registered with a GP.
- 1 person started a training or education programme.
- 2 people have started employment.

How we help people to grow and develop
We have supported our beneficiaries to grow and develop a total of 220 times in the following ways:
- 34 people improved in their physical health.
- 40 people improved in their mental health.
- 34 people improved their ability to manage a tenancy.
- 28 people improved their day-to-day living skills.
- 24 people reduced the feeling of social isolation.
- 24 people either reduced, or gained better control of their alcohol use.
- 19 people either reduced, or gained better control of their substance misuse.
- 17 people reduced their offending behaviour.

It costs Emmanuel House £1500 a day to run the support centre and its core services, which include the provision of basic services for people who find themselves homeless in Nottingham.
We receive no statutory funding for these core services and we rely on donations from the public to keep us going.
Please consider supporting Emmanuel House by donating money, donating food or clothes, fundraising or volunteering.
If you’re concerned about someone who is rough sleeping, please contact Framework’s Street Outreach Team.